Every year, thousands of Americans fall victim to moving scams — from companies that hold belongings hostage to movers who disappear with deposits. The moving industry, unfortunately, has its share of bad actors.
After a decade in the industry, I've learned exactly what separates legitimate carriers from scammers. Here's how to protect yourself.
The 7 Biggest Red Flags
1. No Physical Address
Legitimate moving companies have a real office or warehouse. If the company only has a P.O. box or no address at all, walk away.
2. No USDOT Number
Every interstate mover must be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a USDOT number. You can verify any company at safer.fmcsa.dot.gov. No USDOT number = not legally authorized to move your belongings.
3. Large Upfront Deposits
Reputable movers typically require no more than a small deposit (10–20%) or charge upon delivery. If a company demands 50%+ upfront or cash-only payment, that's a major red flag.
4. Estimates Over the Phone Without a Survey
Any company that gives you a "binding quote" over the phone without seeing your belongings — either in person or via video survey — is guessing. And that guess will almost certainly go up on moving day.
5. No Written Contract
A legitimate mover provides a detailed written estimate and contract (called a Bill of Lading) that outlines every charge. If they resist putting things in writing, they're planning to change the terms later.
6. Unmarked Trucks
Professional movers use branded trucks with their company name, USDOT number, and contact information. Unmarked rental trucks are a sign of a fly-by-night operation.
7. Too-Good-to-Be-True Pricing
If one quote is 40–50% lower than all others, it's almost certainly a lowball estimate designed to hook you. The price will balloon on moving day with "unexpected" charges.
What to Verify Before Booking
- •USDOT number: Check at safer.fmcsa.dot.gov
- •Insurance: Ask for a Certificate of Insurance. Verify it's current.
- •Reviews: Check Google, Yelp, and the Better Business Bureau. Look for patterns in complaints.
- •Years in business: Established companies with 5+ years of history are generally safer bets.
- •Complaint history: Search the FMCSA's complaint database for the company's record.
How MoveMatch Pro Eliminates the Risk
This is exactly why the concierge model exists. Every carrier in our network is:
- •USDOT registered and verified
- •Fully insured with current coverage
- •Vetted through our multi-point screening process
- •Reviewed by past MoveMatch Pro clients
You never have to wonder if a carrier is legitimate — we've already done the homework.
What to Do If You've Been Scammed
Don't risk your move. Get guaranteed quotes from pre-vetted carriers through MoveMatch Pro.